Desktop Anywhere FAQ

Common Issues and FAQ 

This section is for any issues we can account for that our users may encounter during the setup of Desktop Anywhere. If you encounter any issues that are not listed below, please contact the HQ AFRC Help Desk at 478-327-1999 or DSN 497-2248. 

1. I am receiving a “Timeout” error when attempting to connect 
   1. This is a known issue that is resolved internally by the virtualization team. If you receive this error, you need to contact the help desk and have them inform the Virtualization team 
2. I am receiving a “SSL” error when attempting to connect 
   1. This error typically occurs when you do not have the proper prerequisite installed. Please ensure that you have all DoD certs installed and the proper CAC middleware 
3. General issues with certificates
   1. If you are having issues with your user certificate, always attempt to use a secondary certificate before further troubleshooting. Most CACs have a signature and an email certificate that can be used with Desktop anywhere 
4. I enter the proper credentials I receive this message: "You are not entitled to use the system” 
   1. This means your selected credential is not entitled to any desktop/application pool. You will have to contact the HQ AFRC Help Desk to get them to add you to the appropriate security groups for access 
5. I can’t see all of my available certificates 
   1. This may be due to a Certificate Authority issue. You will have to locate the missing certificate and open the Certification Path tab. Submit the full certificate path to the HQ AFRC Help Desk for further investigation
6. I am receiving the message “Error: A network error occurred” 
   1. This could be due to an incorrect name when inputting the Connection Server name. 
   2. If you are using a government laptop from home, you need to verify that you have disabled your proxy settings in Internet Options