Please attempt the following steps before contacting the T&I team. If you do not, you will be redirected back to this page before providing further assistance
For JADE:
- https://reset.jacobs.com/
- If this does not work please submit a ticket through:
- https://jacobstpi.freshdesk.com/support/tickets/new
- We will get back to you as quickly as we can!
- https://jacobstpi.freshdesk.com/support/tickets/new
For JFED:
- https://account.activedirectory.windowsazure.us/ChangePassword.aspx
- If this does not work please submit a ticket through:
- https://jacobstpi.freshdesk.com/support/tickets/new
- We will get back to you as quickly as we can!
- https://jacobstpi.freshdesk.com/support/tickets/new
PLEASE NOTE:
Password complexity must follow:
Between 8-15 Characters
At least:
- 1 capital
- 1 lowercase
- 1 number
- 1 special character
No more than 3 repeating characters
Cannot contain parts of your name
Cannot match common patterns
Cannot match past 3 passwords
At least 24 hours old
At most 90 days old
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